if you are not satisfied with your purchase, ace&jig will refund any Australia purchase postmarked within 14 days of the order delivery date. all items must be unworn, unwashed and in original packaging with original tags attached.
if you would like to return an item you purchased on aceandjig.com.au:
- email firstname.lastname@example.org with your name and order number.
- we will send you a label to use to ship your item back to our warehouse.
- it generally takes 3-7 business days for a return to ship back to our warehouse.
- returns will be processed within one week of receipt in our warehouse.
- ace&jig is not responsible for any parcel that may be lost or damaged during shipment back to our warehouse.
- shipping costs will be refunded if the received item is defective.
- we have the right to deny refunds if the returned items do not meet our return policy requirements.
if you prefer to return via another shipping carrier, our return address is:
expresslink, attn: ace&jig returns
37 birchley road, yangebup, western australia 6164
we are unable to offer exchanges, as they create overselling in our webstore. please return your item and place a new order if you wish to purchase something else.
all sale purchases of over 20% off are final sale, no returns.
purchases made with a coupon code discount may only be returned for store credit.
all order shipping to destinations outside of australia are final sale, no returns.
please note: the availability of products is not guaranteed – if you order an item that is no longer available, we will notify you via email and promptly issue a refund. refused packages will be assessed and charged a restocking fee of twice the original shipping rate.